Exchange & Return Policy

We hope you fall in love with your items, however returns & exchanges are welcomed within 15 days of the date of receipt of item. 

EA offers small batch collections.

Only non-personalized & NON SALE items can be returned or exchanged.

If a SALE item is returned to our address, ignoring our store policy we will charge a restocking fee and we will send store credit for the difference. 

* Items need to be returned clean and un-worn, have no stains or makeup marks and sent back in the original packaging including tags for full amount. 

*  Credit will only be applied for the item, not for any shipping and handling charges.

• When making a return, please include the original packing slip and any notes (written ) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

For further information or questions, please email us at : 

equestriessatelier@hotmail.com

 

We offer 1 free exchange (US domestic only)

Free exchange for orders within the US, within 10 days of item receipt date. Please contact us for more info.