Exchange & Return Policy

We hope you fall in love with your items, however returns & exchanges are welcomed within 15 days of the date of receipt of item. 

EA offers small batch collections.

Only non-personalized & NON SALE items can be returned or exchanged.

If a SALE item is returned to our address, ignoring our store policy we will charge a restocking fee and we will send store credit for the difference. 

* Items need to be returned clean and un-worn, have no stains or makeup marks and sent back in the original packaging including tags for full amount. 

* Merchandise may be returned for ONLINE STORE CREDIT only within 15 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

• When making a return, please include the original packing slip and any notes (written ) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Upon conducting a return your credit will be instantly given to you in order to place a new order. We offer STORE CREDIT only. There are no refunds available. 

•Store credit code will be issued within 3-5 business days of receiving your return and does not expire.

For further information or questions, please email us at : 

customerservice@equestriess.com

 

We offer 1 free exchange (US domestic only)

Free exchange for orders within the US, within 10 days of item receipt date. Please contact us for more info. 

customerservice@equestriess.com

 

PRE- ORDER INFO

pre-order estimates are 6-8 weeks to ship to you. Usually this timeframe is met; however, on occasion it may take longer due to events beyond our control. (Manufacturing, Shipping delays, etc.) 

You will receive notification and tracking as soon as the pre-order ships.